CONTRACTOR BEST PRACTICES

CLEANLINESS & SAFETY

INDOOR PROJECTS

• Create a daily checklist for tidying up including: putting tools away, sweeping and vacuuming the floor, disposing of waste, organizing the area.*
• Cover new flooring or surfaces with ram board, plastic, or cardboard.
• If painting, use drop cloths on top of carpet and furniture. *
• Seal off the portion of the house under construction with plywood, plastics, etc.
• Stop dust from getting into other parts of the house by using plastic for doors and air vents.
• Use air cleaners to stop the spread of dust.
• Ensure your shoes are clean before stepping into a house, or wear boot covers.
• Fully clean up when the project is done. *
• Taking the proper steps for ensuring a tidy work environment are important for reasons of safety, professionalism, and employee effectiveness and productivity.

EXTERIOR PROJECTS

• Cover plants/ landscaping to prevent damage. *
• Lay down wood chips or plywood to stop the creation of mud on paths into the house.
• Ensure all sharp metals are removed in outdoor projects by using a magnetic sweeper.

WORKING WITH HOMEOWNERS

• Be realistic about the duration of the project with your current workflow.
• Make sure to set a consistent work schedule. If you deviate, contact the homeowner.
• Be transparent with how much the project will cost. If the contract changes, make a written change order.
• Give the homeowner contact information of where they can best reach you during business hours.
• Schedule in-person meetings with the homeowner to talk about progress.
• Keep a copy of the contract at hand.
• Write down complaints for future reference.
• Have a conversation with the homeowner about the work environment.
• Talk about the homeowner's preferences with cleanliness. Remember you may be inside the home.
• Ask the homeowner where to use the bathroom and where to get water.
• If you smoke, ask the homeowner where is the best place to smoke, and where to dispose of the butts.

*Required by Heritage Home Loan Contract