FREQUENTLY ASKED QUESTIONS
Until further notice, the Heritage Home Program will be working remotely. If possible, please email us or submit a request here.
The Heritage Home Program does not do any home repairs. We can provide contractor information; however, it is the homeowner’s responsibility to call the contractor for work to be done.
The Heritage Home Program is not a general contractor, nor do we have any on staff. We can provide you with contact information for general contractors, or you may be your own general contractor.
Until further notice, the Heritage Home Program staff will be working remotely.
You can contact us here, or email email@example.com.
The Heritage Home Program is offered in many cities throughout Cuyahoga County as well as certain cities outside the county. Please check our current list of Participating Communities to see if your city or ward is a part of our program.
The best way to add your community to our program is to speak to your local government!
If you would like an advocacy letter to send to your mayor or councilperson, we can provide one.
Please note that the 50 year age restriction is on the age of the house, not the age of the homeowner.
The HHP is limited to residential properties including condominiums but not including apartment buildings or houses with more than 3 residential units.
A site visit is a free service offered to residents of participating communities. To find out if your home is in a participating community, click here.
During your site visit, a construction specialist will come to your home to discuss your rehab projects and ideas, and provide advice or guidance. You do not need to apply for the loan to take advantage of this service.
For the safety of homeowners and staff, we have new options for conducting our site visits:
- Video call
- Phone call
- Waitlist for in-person site visits
To sign up for any of the options above, click here.
You can schedule a site visit on this page.
We are now conducting our site visits via video call or phone call. If you would like to be put on the waitlist for an in-person site visit, you can indicate your preference on the form.
Your site visit will be conducted by our Construction Specialist or a Heritage Home Program Associate.
HERITAGE HOME LOAN
Once your complete application and project estimates are submitted to our office, it will take our staff 1-2 business days to review. After you apply at the bank, it usually takes 30-45 days from application to signing.
Click here to learn more about the full process.
Heritage Home Program staff will review your application and estimates then respond to you within 1-2 business days with next steps.